Service desk engineers can take advantage of this trend by becoming familiar with the latest technology and how to use it effectively. They can also learn how to use technology to communicate with customers in new ways, such as through social media or chatbots.

• “escalate,” “provide technical assistance,” “help desk,” and “mac” are skills that have shown up on help desk engineers resumes.
• The IT help desk career path is ideal for methodical problem-solvers with an aptitude for learning and quickly adapting new skills.
• On average, desk support technicians earn a lower salary than help desk engineers.
• As businesses become increasingly reliant on technology, they are looking for professionals who can help them manage and maintain their systems.
• It hopefully teaches the people starting off how sometimes you can do your best to serve and still not make people happy.

• Candidates must have excellent communication, customer service skills and the ability to extract information from end users to resolve network, server and computer related hardware/software issues. Candidate must be able to ask questions to determine the scope of what they are troubleshooting. A Help desk technician provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software.

Average Help Desk Engineer Salary

Information engineers are known to earn higher educational levels when compared to help desk engineers. Additionally, they’re 7.8% more likely to graduate with a Master’s Degree, and 0.3% more likely to earn a Doctoral Degree. Some other companies you might be interested in as a help desk engineer include IBM, CompuCom Systems Inc, and DXC Technology.

Most companies provide round-the-clock customer support and technical engineers typically manage this support. An engineer may also be required to work weekends and holidays, depending on the organization.

Discover how your pay is adjusted for skills, experience, and other factors

Another way to advance your career is to specialize in a particular area of service desk engineering. This could involve becoming an expert in a particular type of software or hardware, or in a specific area of customer service. As a specialist, you will be in high demand and can command a higher salary. Service desk engineers can utilize this trend by developing skills in customer care and problem solving. They can also work to create a positive image for their company by providing excellent customer service to all customers, not just those who are unhappy.

Remote help desk technicians often use specialized help desk support software to take control of end-users’ computers to troubleshoot, diagnose and resolve complex issues. Remote IT help desk technicians provide technical support over the phone or Web. Your employees are at the heart of your business and one of your greatest assets. Productivity barriers that hinder their effectiveness must be addressed. Systems Engineering’s Help Desk service streamlines the support of your organization’s dynamic workforce to address any IT related issues.

Help Desk Technician Jobs

It also simplifies and automates service requires which helps to boost productivity and reduce support workload. This allows IT help desk engineers to provide a more efficient service. An IT help desk’s main function is to enable business processes by providing integrated support. The support provided can be adapted to the needs of each individual business. A help desk solution is the main point of contact for service requests and user issues.